Rubbish Collection Bow Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide rubbish collection and related waste removal services in Bow and the surrounding area. By placing a booking or allowing our operatives to carry out a collection, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person or business requesting and paying for the rubbish collection service.

We, us or our means the rubbish collection service provider trading as Rubbish Collection Bow.

Services means any rubbish collection, waste removal, loading, transportation, or related services provided by us.

Booking means a confirmed request for our Services, whether made by phone, email, online form or any other agreed method.

Waste means any items or materials to be removed by us as part of the Services, subject to these Terms and any applicable laws and regulations.

2. Scope of Services

We provide rubbish collection and waste removal services for domestic and commercial customers, including collection, loading and transport of general non-hazardous waste to an authorised disposal or recycling facility. The exact scope of the Services for each Booking will be as described in our quotation, confirmation communication, or as agreed in writing with the Customer.

We reserve the right to refuse to collect any items that we reasonably believe are hazardous, illegal, improperly packaged, excessively heavy, or otherwise unsuitable for collection and transport by our operatives or vehicles. This includes, without limitation, certain chemicals, asbestos, clinical waste, gas cylinders, and items containing liquids or sharp objects that are not safely contained.

3. Booking Process

Bookings can be made by contacting us through our advertised communication channels. When making a Booking, you must provide accurate information about:

the collection address and access details;

the type, approximate volume and nature of the waste to be collected;

any parking restrictions, timing constraints, or special instructions.

Based on the information provided, we may give an estimated price or indicate how the final price will be calculated. All Bookings are subject to our acceptance and availability. We reserve the right to decline any Booking at our discretion.

A Booking will be considered confirmed once we have acknowledged it and, where applicable, received any required deposit or prepayment. It is your responsibility to check that all details on the confirmation are correct and to notify us promptly of any errors.

4. Access and Customer Responsibilities

You must ensure that our operatives have safe, reasonable and timely access to the collection point and that the waste is presented in a manner that allows for safe loading. This includes providing accurate information about stairs, lifts, narrow passages, or other potential access issues.

You are responsible for obtaining any necessary permissions or permits for us to carry out the Services at the collection location, including but not limited to permissions from landlords, building managers, local authorities, or neighbours, where required.

If we are unable to complete a collection because access has not been arranged, waste is not as described, or the circumstances pose a health and safety risk, we may treat the visit as a chargeable call-out and you may be liable for a cancellation or wasted journey fee as set out in these Terms.

5. Pricing and Quotations

Prices for our Services may be based on factors such as volume of waste, weight, type of materials, access conditions, labour time and disposal costs. Any quotation we provide is an estimate only, based on the information you supply before the collection. The final price may change if the actual waste or conditions differ from what was described at the time of Booking.

Where practical, our operatives will confirm or update the price on arrival, after inspecting the waste. If the price needs to be adjusted, you will be informed before the Service is carried out. If you do not agree to the revised price, you may cancel the collection at that point, however a call-out or minimum charge may apply to cover our costs.

All prices are stated in pounds sterling and, where applicable, will include or clearly state any taxes and charges. We reserve the right to change our rates at any time, but changes will not affect confirmed Bookings that have already been accepted by us.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment is due on completion of the collection, before our operatives leave the site. We accept the payment methods that are indicated in our communications or on our service documentation, which may include cash, card payment, or bank transfer.

For business customers or larger projects, we may agree to invoice you after completion of the Services. In such cases, invoices must be paid in full within the payment term stated on the invoice. If no term is stated, payment will be due within 14 days of the invoice date.

If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate, to recover reasonable costs of collection, and to suspend further Services until all outstanding sums are paid in full.

7. Cancellations and Amendments

You may cancel or amend a Booking by contacting us using the same or another agreed communication channel. Cancellations and amendments are only effective once acknowledged by us.

If you cancel a Booking more than 24 hours before the scheduled collection time, no cancellation fee will normally be charged. If you cancel within 24 hours of the scheduled time, or if our operatives attend the site but cannot complete the collection due to your act or omission, we may apply a cancellation or wasted journey fee to cover our reasonable costs, including travel and labour time.

We may need to reschedule or cancel a Booking due to circumstances beyond our reasonable control, such as extreme weather, traffic disruption, vehicle breakdowns, or staff illness. In such cases, we will notify you as soon as reasonably possible and offer an alternative collection time. We will not be liable for any loss arising from such rescheduling or cancellation, but any advance payment for Services not provided will be refunded or credited.

8. Waste Ownership and Transfer

By handing over waste to us or allowing our operatives to remove it, you confirm that you are legally entitled to dispose of that waste and that it does not belong to a third party who has not given consent.

Ownership of the waste transfers to us only at the point it is loaded into our vehicle. Prior to that, all items remain your responsibility. Once transferred to us, we will handle, transport and dispose of the waste in compliance with applicable waste management and environmental regulations.

9. Waste Regulations and Prohibited Items

We operate in accordance with UK waste management legislation and all applicable local regulations. We will only transport waste to authorised facilities and will aim to prioritise reuse and recycling where possible, subject to practical and commercial considerations.

You must not present for collection any waste that is hazardous, regulated, or otherwise unsuitable unless we have agreed in writing in advance to handle it and you have complied with any specific requirements we set. Prohibited or restricted items may include chemicals, solvents, oils, asbestos, medical or clinical waste, pressurised containers, explosives, radioactive materials, and any other items classified as hazardous under relevant law.

If we discover prohibited items amongst the waste after loading, we may return them to you or arrange for specialist disposal at your cost. You will be responsible for any fines, penalties, or claims arising from your failure to correctly declare the nature of the waste.

10. Customer Warranties

You warrant and represent that:

you have full authority to enter into this agreement and to request the Services;

all information provided to us regarding the waste and the collection location is complete and accurate;

the waste does not contain any items that are illegal to possess, transport or dispose of;

you will comply with all applicable laws and regulations relating to the waste and the premises where the collection takes place.

11. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. However, we will not be liable for:

any pre-existing damage to property, fixtures, fittings or surfaces at the collection location;

damage arising from the movement of items that are excessively heavy, poorly constructed, or not designed to be moved in the manner required, where we have acted with reasonable care;

any consequential, indirect or economic loss, including loss of profit, loss of business, or loss of opportunity.

Our total liability to you in respect of any claim arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, will be limited to the total price paid or payable for the specific Booking to which the claim relates.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

12. Damage and Claims

If you believe that our operatives have caused damage to your property, you must notify us as soon as reasonably possible, and in any event within 48 hours of the collection. You should provide details, photographs, and any supporting information to help us assess the claim.

We may need to inspect the alleged damage before agreeing any remedy. If we accept responsibility, we may at our discretion arrange repair, provide a reasonable contribution towards repair, or offer compensation up to the limit of liability set out in these Terms.

13. Health, Safety and Conduct

We are committed to operating in a safe and responsible manner. Our operatives have the right to refuse to carry out any activity that they consider unsafe or which would breach health and safety guidelines.

We expect Customers and any persons present at the collection site to treat our staff with respect and not to behave in an abusive, threatening or discriminatory manner. We reserve the right to withdraw our operatives and terminate the visit if we consider their safety or wellbeing to be at risk. In such cases, a cancellation or wasted journey fee may apply.

14. Data Protection and Privacy

We may collect and process personal information about you in order to manage your Booking, provide the Services, handle payments, and communicate with you. We will handle such information in accordance with applicable data protection laws and will only use it for legitimate business purposes related to the provision of our rubbish collection services.

We may retain records of Bookings, invoices and communication for as long as necessary to meet legal, accounting or operational requirements.

15. Events Beyond Our Control

We will not be responsible for any failure to perform, or delay in performing, our obligations under these Terms caused by events beyond our reasonable control. Such events may include, but are not limited to, severe weather, accidents, road closures, traffic delays, industrial disputes, civil unrest, or failures of utilities or communication networks.

Where such an event occurs, we will take reasonable steps to minimise its impact and to resume the Services as soon as reasonably practicable.

16. Variations to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, in the law, or for other valid reasons. The version of the Terms that applies to your Booking will be the version in force at the time the Booking was confirmed.

Any variation to these Terms requested by you will only be valid if agreed in writing by us.

17. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation we issue for a specific Booking, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services, including any non-contractual disputes or claims.

If you have any questions about these Terms and Conditions or require clarification before making a Booking, you should contact us for further information.