Rubbish Collection Bow Customer Privacy Policy

This Privacy Policy explains how Rubbish Collection Bow collects, uses, stores, and shares your personal data when you use our rubbish and waste collection services. It applies to all Rubbish Collection Bow customers in the Bow area, including individuals and businesses that contact us, request quotations, book collections, or otherwise interact with our services.

Who We Are

Rubbish Collection Bow is a rubbish and waste collection service operating in the Bow area. We act as the controller of the personal data that we collect and process in connection with providing our services. This means we decide how and why your personal data is used and are responsible for keeping it safe and using it lawfully.

Personal Data We Collect

We collect and process personal data that you provide to us directly, that arises from our service delivery, and that we obtain from third parties where lawful. The types of personal data we may collect include:

Identification and contact details, such as your name, business name, address, collection address, email address, and telephone number.

Service and contract information, such as details of the services you request, collection dates and times, access instructions, service preferences, records of your communications with us, and any images you send to describe waste items.

Billing and payment information, such as billing address, payment method details, information relating to invoices, and payment status. We do not store full card details when payments are processed via a secure payment processor.

Technical and usage data, such as basic information about how you contact us, dates and times of calls or messages, and records of any issues or complaints. We do not seek to identify you through technical data beyond what is necessary to provide our services or maintain security.

How We Use Your Personal Data

We use your personal data to:

Provide our rubbish collection and related services in the Bow area, including booking and carrying out collections, managing access instructions, and communicating with you about your bookings.

Prepare and issue quotations, invoices, receipts, and statements, and to process payments and manage any outstanding balances or credits.

Respond to your enquiries, requests, or complaints and to provide customer support before, during, and after service delivery.

Maintain business records, manage our accounts, and comply with our legal and regulatory obligations relating to waste management, taxation, and accounting.

Improve our services, monitor demand, and ensure the security and integrity of our systems and operations, including the detection and prevention of fraud or misuse.

Lawful Bases for Processing

Under UK and EU data protection law, we must have a lawful basis for each use of your personal data. Depending on the specific processing activity, we rely on the following lawful bases:

Performance of a contract: We process your personal data to enter into and perform our contract with you or with your business, for example to schedule collections, communicate with you, issue invoices, and deliver the services you have requested.

Legal obligation: We process certain information to meet our legal and regulatory duties, including obligations relating to waste transfer documentation, tax and accounting records, and responding to lawful requests from authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests or those of a third party, provided these are not overridden by your rights and interests. This may include handling customer service queries, managing and improving our services, maintaining records, and protecting our business and customers from fraud or misuse.

Consent: In limited cases, we may rely on your consent, for example if we wish to use your contact details for optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, and reporting requirements.

Customer and service records, including basic identification, contact, and contract details, are generally retained for up to seven years from the end of our relationship with you, to comply with tax and accounting obligations and to handle any queries or disputes.

Quotes and enquiries that do not lead to a service may be kept for up to two years, to manage follow-up queries, maintain business records, and analyse the demand for our services.

Payment and invoicing information is kept in accordance with applicable tax and financial regulations, typically for six to seven years after the relevant financial period.

We may hold certain information for longer where required by law, where necessary for the establishment, exercise, or defence of legal claims, or where records must be preserved for compliance reasons. When data is no longer required, we securely delete or anonymise it.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as processors on our behalf. These processors are only permitted to use your personal data to provide services to us and must act in accordance with our instructions and applicable data protection laws.

Typical categories of processors include:

Payment service providers that securely process card or electronic payments on our behalf.

IT and software providers that host our systems, email services, and business applications used to manage bookings, customer communications, and records.

Accountants or professional advisers who assist us with financial and compliance obligations where this involves limited personal data.

Where legally required or permitted, we may also share personal data with public authorities, regulators, law enforcement bodies, or professional advisers, for example to comply with a legal obligation, enforce our terms, or protect our rights or the rights of others.

International Transfers

Where we use processors that store or access personal data outside the United Kingdom or the European Economic Area, we ensure that appropriate safeguards are in place to protect your data. These safeguards may include adequacy regulations, standard contractual clauses, or other legally recognised mechanisms that provide a level of protection equivalent to UK and EU data protection law.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include access controls, secure storage, training for relevant staff, and regular review of our procedures. While we cannot guarantee absolute security, we work continually to maintain a level of protection that is appropriate to the nature and risks associated with the personal data we process.

Your Data Protection Rights

If you are a customer of Rubbish Collection Bow in the Bow area, you have a number of rights under data protection law in relation to your personal data. These include:

The right of access, which allows you to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how it is used.

The right to rectification, which allows you to request that we correct or complete any personal data that is inaccurate or incomplete.

The right to erasure, in certain circumstances, which allows you to request that we delete your personal data where there is no longer a valid reason for us to continue processing it.

The right to restrict processing, in certain circumstances, which allows you to request that we limit the way we use your data while a complaint or request is being considered.

The right to data portability, which allows you, in certain situations, to receive the personal data you have provided to us in a structured, commonly used format and to request that we transfer it to another controller, where technically feasible.

The right to object, where we rely on legitimate interests as our lawful basis, which allows you to object to our processing of your personal data for reasons related to your particular situation. You also have the right to object at any time to the use of your data for direct marketing purposes.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before it was withdrawn.

Contact and Complaints

If you wish to exercise any of your rights, have questions about this Privacy Policy, or would like further information about how we handle your personal data, you can contact us using the details provided on our main customer communications or invoices.

If you are not satisfied with our response, you also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom or in the EU member state where you live or work, or where you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any significant changes will be notified through our usual communication channels or made clear when you next interact with our services. The most current version of this Privacy Policy will apply to all Rubbish Collection Bow customers in the Bow area.